Last updated: March 5, 2026

Shoploop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Shoploop is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Details

This includes your:

• Name
• Billing address
• Shipping address
• Phone number
• Email address

Financial Information

When you make a purchase, we may process payment information including:

• Credit card or debit card details
• Payment method information
• Payment confirmation
• Transaction details

All payments are processed through our secure payment gateway provider.

Account Information

When creating an account on our website, we may collect:

• Username
• Password
• Preferences and settings related to your account.

Transaction Information

Information about your activities on our website, such as:

• Products you view or add to cart
• Products you purchase
• Returns, exchanges, or cancellations
• Order history and past transactions.

Communications With Us

Information you share when contacting our support team through email, phone, or WhatsApp.

Device Information

We may automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Network connection information.

Usage Information

Information about how you interact with our website, including:

• Pages visited
• Time spent on the website
• Navigation behaviour.

Personal Information Sources

We may collect personal information from the following sources:

Directly From You

When you:

• Create an account
• Place an order
• Contact our support team
• Subscribe to communications
• Use our Services.

Automatically Through the Services

Information collected automatically through cookies and similar technologies when you browse our website.

From Service Providers

We may receive information from service providers who help us operate our website and business operations.

From Partners or Third Parties

In some cases, we may receive information from business partners or advertising providers.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to:

• Process and fulfil orders
• Provide shipping and delivery services
• Manage your account
• Process payments through secure payment gateways
• Facilitate returns or exchanges
• Provide customer support
• Recommend products based on your interests
• Improve the overall shopping experience.

Marketing and Advertising

We may use your personal information to send promotional messages, marketing communications, and advertisements related to our products and services.

You may opt out of receiving promotional emails at any time by using the unsubscribe link provided in our emails.

Security and Fraud Prevention

Your information may be used to:

• Detect and prevent fraud
• Secure our website and services
• Verify customer identity
• Maintain a safe shopping environment.

Communicating With You

We may contact you regarding:

• Your orders

• Customer support inquiries

• Updates related to your account

• Important service notifications.

Legal Compliance

We may process personal information to comply with applicable laws, respond to legal requests, and enforce our policies and terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

Service Providers

We may share information with trusted service providers who help operate our business, including:

• Website hosting and IT services
• Payment processing (such as Cashfree)
• Data analytics
• Shipping and logistics partners (such as Ekart, Delhivery, or other courier partners)
• Customer support tools.

Marketing and Advertising Partners

We may work with marketing partners and advertising platforms to display relevant advertisements and improve marketing performance.

Legal Requirements

We may disclose personal information when required by law, regulation, legal process, or government request.

Business Transfers

In the event of a business transfer such as a merger, acquisition, or restructuring, personal information may be transferred as part of the business assets.

Relationship with Shopify

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products and services to you.

Shopify may collect and process certain personal information related to your access to and use of our website in order to provide and improve its services.

Information you provide through our website may be transmitted to Shopify and other service providers located in different countries. Shopify processes this information according to its own privacy policies.

You can learn more about how Shopify uses your personal information by visiting:

https://privacy.shopify.com

Third-Party Websites and Links

Our website may contain links to third-party websites or services. These websites are not controlled by Shoploop, and we are not responsible for their privacy practices or policies.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Children's Data

Our Services are not intended for use by children.

While anyone may browse our website, customers must be at least 18 years old to place an order or make a purchase.

We do not knowingly collect personal information from children under the applicable age of majority. If a parent or guardian believes that a child has provided personal information to us, they may contact us and request deletion of that information.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our policies.

Your Rights and Choices

Depending on applicable laws, you may have certain rights regarding your personal information, including:

Right to Access

You may request access to personal information we hold about you.

Right to Correction

You may request corrections to inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information, subject to legal obligations.

Right to Data Portability

You may request a copy of your personal information in a transferable format.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option in our emails.

To exercise any of these rights, please contact us using the contact information provided below.

Complaints

If you have any concerns or complaints regarding how we process your personal information, please contact us using the details below. We will review your complaint and respond as soon as possible.

International Transfers

Your personal information may be processed or stored in countries outside your country of residence. In such cases, we take reasonable steps to ensure that appropriate data protection safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or legal obligations.

Any updates will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Business Name: Shoploop
Email: customercare.shoploop@gmail.com
Phone / WhatsApp: +91 6264834166

Business Address:
Santoshi Nagar, Chaurasiya Colony
Raipur, Chhattisgarh - 492013
India

Support Hours:
10:00 AM – 7:00 PM (IST)